FAQ

Getting Started Guide

Install the Mirror Bible app on:

Android device:

1. Purchase the app on your Android device from the Google Play Store (https://play.google.com/store/apps/details?id=com.mirrorstudybible) NOTE: If you are reinstalling the app which you purchased before March 2022, and you are using the same Google Account, then use the following link instead: Google Play Store (https://play.google.com/store/apps/details?id=com.mirrorword.mirrorbible) 
2. Make sure you are still connected to the internet.
3. Open the app. If your device is linked to multiple Google accounts, choose one which you are most likely to use in future. If you already have a Mirror Bible account choose it – if it is not on the list, choose the “Add Account” option. 
4. If there are any problems, please check out the Troubleshooting section below…

iOS (Apple) device:

1. Purchase the app on the App Store (https://apps.apple.com/us/app/the-mirror-bible/id1447612543).
2. Make sure you are still connected to the internet.
3. Open the app – the full content of the Mirror Bible should download automatically. 
4. If there are any problems, please check out the Troubleshooting section below…

Troubleshooting

My app is not working

• There are a few possible causes, but the most common cause is having an older version of the app installed. Uninstall the app, and then reinstall it using the App / Play Store (see installation steps above which differ depending on your device and the version of app you purchased initially (if on Android)).
• If you are still experiencing problems, review the other possibilities below or contact us (see contact details below) with a FULL DESCRIPTION of WHEN, WHAT, WHERE related to the problem.

I purchased the previous Mirror Bible App. Why must I purchase it again?

• If you purchased the app on the Android Play Store, and now want to install it on an Apple IOS device (or vice-versa), there is unfortunately no way we can help – they are two different companies – you’ll need to purchase it again.
• Ensure that the App/Play Store on your device is linked to the same account with which you purchased the Mirror Bible app originally, else your device has no way of knowing you purchased it previously. On Android, open the Play Store and go to Settings -> Account and device preferences, and check/set it there.
• We are donating the app to hundreds of pastors and believers all over the world. Your support helps them!

I forgot my password.

• Use the Forgotten Password link to reset it.
• Here is the full URL to the page: https://app.mirrorword.net/dropins/dibAuthenticate/Site/forgotpassword 

I get “Err#3, Oops, comms error…”

• This occurs sometimes when using certain internet service providers (some info gets lost in the communication). Check your internet connection and close and reopen the app. If this does not work, restart your phone and open the app again to reset the session. If the problem persists, please contact us at .

I did not receive the confirmation email after registering.

• NOTE: this is applicable only to the older 2019 app purchased before March 2022.

• • Open your email contacts and add to your address book.
  • Open the app on your device, and sign up/register again. Make sure your email address is correct containing no spaces. The email will be resent to you. 
  • Check your email spam or promotions folder, or search for an email from . Note, the spam-folder is where emails go to for storing potentially unwanted email as determined by a spam filter. Also called a “junk folder” or “junk mailbox”.
  • If you still don’t receive the email, it may be a problem with your email provider. You can use the following tools to test whether your email address is fully functional. If the tests fail, please contact your email provider for a solution (this will affect other people sending mail to you too!)

• Please note that these are 3d party service providers and that Mirrorword cannot take any responsibility related to the use of their services:

• • https://verify-email.org/
  • https://www.ultratools.com/tools/emailTestResult
• If this does not resolve the problem, please contact us at and we will assist you.

I purchased the Full Content but still only the free content displays.

• NOTE: this is applicable only to the older 2019 app purchased before March 2022.
• On your phone, close the Mirror Bible app. Make sure it is properly closed and not still active in the background (if you are unsure restart your phone).
• Reopen the Mirror Bible app. Tap on the Home icon (bottom left). Tap on the “Download Full Version” button.
• If the “Download Full Version” button is not visible, continue with the following steps:
• Login to the website at https://app.mirrorword.net/login
• Ensure the following notice is displayed at the top: You have access to the full Mirror Bible content
  • If not and you have purchased the mirror, use the Menu to navigate to Transaction History. If the status is not ‘paid’ but the funds have definitely been deducted from your account, please contact us at to investigate further.
  • If the funds were not deducted from your account, please try purchasing it again. If the purchasing process fails, also please contact us (). 
• Uninstall the Mirror Bible App from your phone.
• Restart your phone.
• Install the Mirror Bible App again.
• Login with your usual Mirrorword account email and password (no need to register again).
• If the “Download Full Version” button is not visible or does not work, please check your internet connection by doing a Google search in a browser or something. If you are sure the internet is working on this device, but still can’t download the full content after purchasing it, contact us at stating the Make and Model of your phone and sending as many screenshots as possible to illustrate the problem.

Many of the books and chapters are missing

• Firstly, please note that the translation is a work in progress. Most of the New Testament is already translated, and it is the author’s intent to translate the whole New Testament and portions of the Old Testament. After purchasing, you will receive updates for free on an ongoing basis, until we release the final full NT Mirror Bible.
• Secondly, in case you missed it, the menu in the app that accesses the chapters and books is the magnifying glass icon at the bottom of the screen. Tap it.
• Also view the next Troubleshooting point below… 

Many books eg 1 Cor display only a few (eg 10) chapters on the Menu. 

• First ensure you have the Full Content, else purchase it… 
• Open the Navigation Dropdown menu, click on eg 1 Cor to display the chapters
• Use your finger to scroll the page up to reveal the remaining chapters
• If they still don’t display, tap again on 1 Cor to hide the chapters. Then tap again to reveal them and then scroll to reveal the remaining chapters (we are aware that this is a bug and will fix this soon).
• Note, certain books eg 1 and 2 Peter have not been translated fully yet.