FAQ
Mirror Bible App Help & FAQ
Getting Started Guide
Install the Mirror Bible app on:
Android device:
- Purchase the app on your Android device from the Google Play Store (https://play.google.com/store/apps/details?id=com.mirrorstudybible) NOTE: If you are reinstalling the app which you purchased before March 2022, and you are using the same Google Account, then use the following link instead: Google Play Store (https://play.google.com/store/apps/details?id=com.mirrorword.mirrorbible)
- Make sure you are still connected to the internet.
- Open the app. If your device is linked to multiple Google accounts, choose one which you are most likely to use in future. If you already have a Mirror Bible account choose it – if it is not on the list, choose the “Add Account” option.
- If there are any problems, please check out the Troubleshooting section below…
iOS (Apple) device:
- Purchase the app on the App Store (https://apps.apple.com/us/app/the-mirror-bible/id1447612543).
- Make sure you are still connected to the internet.
- Open the app – the full content of the Mirror Bible should download automatically.
- If there are any problems, please check out the Troubleshooting section below…
Troubleshooting
My app is not working
- There are a few possible causes, but the most common cause is having an older version of the app installed. Uninstall the app, and then reinstall it using the App / Play Store (see installation steps above which differ depending on your device and the version of app you purchased initially (if on Android)).
- If you are still experiencing problems, review the other possibilities below or contact us (see contact details below) with a FULL DESCRIPTION of WHEN, WHAT, WHERE related to the problem.
I purchased the previous Mirror Bible App. Why must I purchase it again?
- If you purchased the app on the Android Play Store, and now want to install it on an Apple IOS device (or vice-versa), there is unfortunately no way we can help – they are two different companies – you’ll need to purchase it again.
- Ensure that the App/Play Store on your device is linked to the same account with which you purchased the Mirror Bible app originally, else your device has no way of knowing you purchased it previously. On Android, open the Play Store and go to Settings -> Account and device preferences, and check/set it there.
- We are donating the app to hundreds of pastors and believers all over the world. Your support helps them!
I forgot my password.
- Use the Forgotten Password link to reset it.
- Here is the full URL to the page: https://app.mirrorword.net/dropins/dibAuthenticate/Site/forgotpassword
I get “Err#3, Oops, comms error…”
- This occurs sometimes when using certain internet service providers (some info gets lost in the communication). Check your internet connection and close and reopen the app. If this does not work, restart your phone and open the app again to reset the session. If the problem persists, please contact us at .
I did not receive the confirmation email after registering.
- NOTE: this is applicable only to the older 2019 app purchased before March 2022.
- Open your email contacts and add to your address book.
- Open the app on your device, and sign up/register again. Make sure your email address is correct containing no spaces. The email will be resent to you.
- Check your email spam or promotions folder, or search for an email from . Note, the spam-folder is where emails go to for storing potentially unwanted email as determined by a spam filter. Also called a “junk folder” or “junk mailbox”.
- If you still don’t receive the email, it may be a problem with your email provider. You can use the following tools to test whether your email address is fully functional. If the tests fail, please contact your email provider for a solution (this will affect other people sending mail to you too!)
- Please note that these are 3d party service providers and that Mirrorword cannot take any responsibility related to the use of their services:
I purchased the Full Content but still only the free content displays.
- NOTE: this is applicable only to the older 2019 app purchased before March 2022.
- On your phone, close the Mirror Bible app. Make sure it is properly closed and not still active in the background (if you are unsure restart your phone).
- Reopen the Mirror Bible app. Tap on the Home icon (bottom left). Tap on the “Download Full Version” button.
- If the “Download Full Version” button is not visible, continue with the following steps:
- Login to the website at https://app.mirrorword.net/login
- Ensure the following notice is displayed at the top: You have access to the full Mirror Bible content
- If not and you have purchased the mirror, use the Menu to navigate to Transaction History. If the status is not ‘paid’ but the funds have definitely been deducted from your account, please contact us at to investigate further.
- If the funds were not deducted from your account, please try purchasing it again. If the purchasing process fails, also please contact us ().
- Uninstall the Mirror Bible App from your phone.
- Restart your phone.
- Install the Mirror Bible App again.
- Login with your usual Mirrorword account email and password (no need to register again).
- If the “Download Full Version” button is not visible or does not work, please check your internet connection by doing a Google search in a browser or something. If you are sure the internet is working on this device, but still can’t download the full content after purchasing it, contact us at stating the Make and Model of your phone and sending as many screenshots as possible to illustrate the problem.
Many of the books and chapters are missing
- Firstly, please note that the translation is a work in progress. Most of the New Testament is already translated, and it is the author’s intent to translate the whole New Testament and portions of the Old Testament. After purchasing, you will receive updates for free on an ongoing basis, until we release the final full NT Mirror Bible.
- Secondly, in case you missed it, the menu in the app that accesses the chapters and books is the magnifying glass icon at the bottom of the screen. Tap it.
- Also view the next Troubleshooting point below…
Many books eg 1 Cor display only a few (eg 10) chapters on the Menu.
- First ensure you have the Full Content, else purchase it…
- Open the Navigation Dropdown menu, click on eg 1 Cor to display the chapters
- Use your finger to scroll the page up to reveal the remaining chapters
- If they still don’t display, tap again on 1 Cor to hide the chapters. Then tap again to reveal them and then scroll to reveal the remaining chapters (we are aware that this is a bug and will fix this soon).
- Note, certain books eg 1 and 2 Peter have not been translated fully yet.
Francois has been tirelessly translating since 2014. At present (2021) most of the New Testament is completed. His aim is to complete the New Testament and a few selected portions of the Old Testament.
Mirror Bible Content
John’s Gospel
Luke’s Gospel
Romans
1 Corinthians
2 Corinthians
Galatians
Ephesians
Philippians
Colossians
1 Thessalonians
2 Timothy
Titus
Hebrews
James
1 Peter 1 & 2
2 Peter 1
1 John 1-5
Total of 1144 pages
Once you have paid for the Mirror Bible app, any new content that becomes available will automatically be downloaded to your device, free of charge.
The app only works on IOS (Apple), and Android devices, and can be downloaded from the App / Play Stores respectively. Android version 5 and above is supported. Please note, the app does not work on desktop or laptop computers.
Once registered, you may install the app on any of your other or new personal devices. Use the same email address and password to gain access to the full content, and your stored highlights, bookmarks and notes. Please do not misuse this freedom by providing your password to other users.
When you install the app, the limited free content is automatically downloaded for you. This is just a “taster”. Once you register with an email and password, and purchase the full content using the “Buy the Mirror” button, the full content will be downloaded.
Visit our website at https://mirrorword.net for more info.
- Open the app on your device, and tap on the Sign In link
- Note if you are already signed-in, then tap on the menu icon (bottom right) and then on Sign Out, and then on Sign In.
- Tap on the Forgot Password link
- Follow the steps to reset your password…
- Alternatively, go to https://app.mirrorword.net/login where you can also tap/click on “Forgot your password” to reset it.
- On your phone, close the Mirror Bible app. Make sure it is properly closed and not still active in the background (if you are unsure restart your phone).
- Reopen the Mirror Bible app. Tap on the Home icon (bottom left). Tap on the “Download Full Version” button.
- If the “Download Full Version” button is not visible, continue with the following steps:
- Login to the website at https://app.mirrorword.net/login
- Ensure the following notice is displayed at the top: You have access to the full Mirror Bible content
- If not and you have purchased the mirror, use the Menu to navigate to Transaction History. If the status is not ‘paid’ but the funds have definitely been deducted from your account, please contact us at to investigate further.
- If the funds were not deducted from your account, please try purchasing it again. If the purchasing process fails, also please contact us ().
- Uninstall the Mirror Bible App from your phone.
- Restart your phone.
- Install the Mirror Bible App again.
- Login with your usual Mirrorword account email and password (no need to register again).
- If the “Download Full Version” button is not visible or does not work, please check your internet connection by doing a Google search in a browser or something. If you are sure the internet is working on this device, but still can’t download the full content after purchasing it, contact us at stating the Make and Model of your phone and sending as many screenshots as possible to illustrate the problem.
- Firstly, have you obtained the Full Content of the the Mirror Bible? If not, follow the steps to Purchase the Full Content
- Secondly, in case you missed it, the menu in the app that accesses the chapters and books is the magnifying glass icon at the bottom of the screen. Tap it.
- Also please note that the translation is a work in progress. Most of the New Testament is already translated, and it is the author’s intent to translate the whole New Testament and portions of the Old Testament. After purchasing, you will receive updates for free on an ongoing basis, until we release the final full NT Mirror Bible.
- Also view the next Troubleshooting point below…
- First ensure you have the Full Content, else purchase it…
- Open the Navigation Dropdown menu, click on eg 1 Cor to display the chapters
- Use your finger to scroll the page up to reveal the remaining chapters
- If they still don’t display, tap again on 1 Cor to hide the chapters. Then tap again to reveal them and then scroll to reveal the remaining chapters (we are aware that this is a bug and will fix this soon).
- Note, certain books eg 1 and 2 Peter have not been translated fully yet.
Download the Kindle app on your phone/device.
Go to “Home” or “Library“
In the bottom right corner, there are 3 vertical lines.
Click on “More“
Then at the bottom of the list, click on Help + Feedback
Scroll down to “Contact Us” and click on “Chat with us” (Do not try the phone option)
This will appear: “So what can I help you with?“
There will be 2 options – Click on KINDLE BOOKS
Now select the item – Mirror Study Bible
Again this will appear: “So what can I help you with” There are 5 options to choose from… Click on – SOMETHING ELSE
Then you will be asked “Ok, would you like to connect with an associate?“
Click on “Yes, get help through chat“
Wait for associate to join the chat saying, “thank you for contacting Amazon. How can I help you today?“
Then you type in “There has been a recent update – can you please do it your side“
You will be asked to delete and re download the book now.
Then, return to your library – and click on Mirror Study book cover
A list of options will appear, Click on “Remove Download“
Wait a moment, then, click on the cover again and the download bar will appear across the cover – it will automatically download the latest update.
You can then return to the chat and thank the Associate!
Check the index to see if you have the latest update – our email is
- Follow the steps in the first section of the article to backup the notes and highlights.
- Make sure they are backed up by opening the backup file and checking the contents.
- Then go to the second section in the article (How to Export Highlights From Kindle Storage) and follow these steps to copy the “My Clippings.txt” file to your pc/mac/thumb drive.
- Install the new Kindle Mirror Bible from Amazon
- Check if the notes and highlights are not perhaps already there 🙂 Good chance they were not removed :)!
- If they were removed, then copy the My Clippings.txt file back to the Kindle device from your pc/mac/thumb drive – copy it to exactly the same place as it was previously.
- Check again… I hope it works!
Contact Us
If you have any further problems, please mail us at … we’d be glad to help!
Also PLEASE leave us a nice review on Google Play or the Apple App Store.